SELECTING PRIORITY ON INFORMATION TECHNOLOGY WORK PLANS USING AHP: A CASE STUDY IN CLINICAL LABORATORY POPULER
Information technologies are playing vital and expanding roles in business. The increasing number of newcomers creates a competition where each companies have to survive in clinical laboratory industry. Aware with that competition, Clinical Laboratory Populer are trying to utilize information technology as their competitive strategy to improve interoperability with agencies, to integrate information systems between their departments, and also to improve their overall quality of service. An IT strategic plan have been developed, however, their work plans are limited by the company’s budget and time. Deciding the priority within the limits is important. The decision-making process is complex and both can generate positive results, or make a significant loss to the company. One method that has been used by companies to assist in this decision-making process is Analytic Hierarchy Process (AHP), a multi-criteria method of classification hierarchies, created in 1980’s (Saaty, 1980). The objective of this study is to use AHP method in IT work plan priority selection process in Clinical Laboratory Populer. As the result, by using AHP the weight of all alternatives can be measured. The priority of Process Area sorted from the highest to the lowest consecutively are SD (0,222), OT (0,179), CAM (0,130), OPF (0,126), SCON (0,112), SSD (0,088), RSKM & IRP (0,72). The overall inconsistency ratio is 0,08 (≤ 0,10). Therefore, it can be concluded that Process Area SD becomes the priority.